Privacy & cookies notice.
How we collect, use and protect your personal information when you use this website or contact us about an appointment.
Who we are
This website belongs to Mr Luckshmana (Lucky) Jeyaseelan, Consultant Trauma & Orthopaedic Foot & Ankle Surgeon (GMC 6164291). Appointment enquiries are handled by his practice team at Align Orthopaedics, 119 Harley Street, London W1G 6AU.
For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), the data controller for information you send us is Align Orthopaedics.
If you have a question about your information, contact us at hello@alignorthopaedics.co.uk or on 020 8058 2151, or write to the address above.
What information we collect
When you ask for an appointment
The booking form asks for:
- your name, date of birth, email address and phone number
- your preferred clinic and availability
- whether you are self-paying or insured, and your insurer
- a short description of your problem, and whether you have a referral letter
A description of your symptoms is health information, which the law treats as a special category of personal data that needs extra protection.
When you call or email us
We keep the details you give us so we can deal with your enquiry.
When you become a patient
If you go on to have a consultation or treatment, we create and keep medical records about your care. Each hospital where you are seen also keeps its own records and has its own privacy notice.
How the booking form works
When you press send, your request is sent over an encrypted (HTTPS) connection to our website host, Netlify, which passes it to our practice inbox by email. Netlify keeps a copy of each submission in our secure account so that requests aren't lost, and we delete these copies regularly. Netlify processes this information on our behalf under a data processing agreement and may store it outside the UK, protected by the safeguards UK data protection law requires.
If you'd rather not send health information online, leave the "reason" box brief or call us on 020 8058 2151.
Why we use your information
| What we do | Our lawful basis |
|---|---|
| Reply to your enquiry and arrange your appointment | Taking steps at your request before providing a service (UK GDPR Article 6(1)(b)) |
| Use health information to arrange the right appointment and to provide your care | Provision of health care by a health professional bound by confidentiality (Article 9(2)(h) and DPA 2018 Schedule 1) |
| Contact your insurer to confirm cover and send invoices | Performance of our contract with you (Article 6(1)(b)), and Article 9(2)(h) for health information |
| Keep medical and financial records | Legal and professional obligations (Article 6(1)(c)) and Article 9(2)(h) |
We do not use your information for marketing, and we never sell it.
Who we share it with
We only share what is needed, and only with:
- the practice secretaries and clinical team who arrange and provide your care
- the hospital or clinic where you choose to be seen
- your insurer, if you are insured, to confirm authorisation and for billing
- your GP and other clinicians involved in your care, unless you ask us not to
- IT and email providers that hold data on our behalf under contract
We may also share information where the law requires it, for example to protect someone from serious harm.
How long we keep it
- Enquiries that don't lead to an appointment: deleted once they are no longer needed.
- Medical records: kept in line with the NHS Records Management Code of Practice.
- Financial records: kept for 6 years, as tax law requires.
How we protect it
Your information is held on secure, password-protected systems with access limited to those who need it. All clinical staff are bound by a duty of confidentiality.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information, where we are not legally required to keep it
- object to, or ask us to limit, how we use it
- ask us to transfer it to another provider
To use any of these rights, contact us using the details above. We will reply within one month, and there is normally no charge.
Cookies and third-party services
This website does not set its own cookies and does not use analytics or advertising trackers.
Some features load content from other companies, which may receive your IP address and, in some cases, set their own cookies:
- Google Fonts: provides the typefaces used on this site. See Google's privacy policy.
- Our website host, Netlify, keeps short-term server logs, including IP addresses, for security, and receives booking form submissions as described above.
Links to other websites such as LinkedIn, Google Maps and hospital websites take you to their own sites, which have their own privacy notices. You can block or delete cookies in your browser settings at any time.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.